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Getting started

What is EPAV Desk
Your account and your site
Signing in to the panel
Plans, limits and billing
First steps checklist

Live chat widget
AI chat without agents
Telegram
WhatsApp
Email
Voice messages
Routing a new channel to the assistant
Chat inside Confluence
Mobile app chat

How the assistant answers
Handoff to agents and back
Assistant settings
AI providers and your own model
Custom tools
AI helpers for agents
Connect your AI (MCP)
Ready-made actions

Knowledge base basics
Importing files, links and sitemaps
Confluence connector
Learning from resolved conversations
Help center
Writing articles the bot can use
Check your knowledge base with your AI

Agents and teams

Agents and teams
Roles and permissions
Notifications and the EPAV mailbox
Supervisor panel
Automation rules
Macros, tags, SLA and business hours
Email templates

Webhooks
API keys and REST API
Context links
Single sign-on (OIDC)
Send handoffs to your CRM

Data and security

Where your data is stored
Source code and license

EPAV Desk Docs
Knowledge base

Knowledge base

What the bot answers from, how to fill it with articles, files, websites and Confluence, and how to run a public help center.

Knowledge base basics
Importing files, links and sitemaps
Confluence connector
Learning from resolved conversations
Help center
Writing articles the bot can use
Check your knowledge base with your AI

EPAV Desk Docs · Source code