The site language is the language of your support panel and of the names and texts EPAV set up for you when it built your site. You choose it at sign-up and can change it at any time in the cabinet; the assistant still answers every visitor in the visitor's own language. The same steps with the labels of the Russian and English cabinet are in the setup guide: https://my.epavdesk.com/guide#s8.
What the site language covers
- the panel labels, the notifications to your agents (in the panel and on the phone), the service lines in conversations (who was assigned, a status change and the like), the assistant's note about a handover and the menu of your Telegram bot;
- the names and texts EPAV created at launch: the assistant's name and its Description, Instructions and Guardrails, the team First line, the business hours, the inboxes Live chat and Email, the Language of the website chat, and the rules Live chat → assistant and Handoff to a team → notify the team.
There are 45 site languages: the languages the panel is fully translated into.
Choosing it at sign-up
The sign-up form at https://my.epavdesk.com has a Site language field. It already shows your browser language when the panel is fully translated into it, otherwise the language of the cabinet, otherwise English. Pick another one if you need to. The cabinet switches to the language you pick at once, and your account keeps it; if you chose the cabinet language yourself with the language switch, it stays as you chose. Your site is built in that language right after you confirm your email.
Changing it later
In the cabinet's Site section, card Site language, pick the language in the list and press Change language. A few seconds later the card shows "Done. Site language:" with the language you chose. A panel you have open shows the new labels after you reload the page. The site does not restart, and conversations go on as before. The card appears once your site is ready.
What changes
- the panel language, the same setting as Admin > Workspace > General, Language;
- each of the names and texts listed above that you have not changed. EPAV compares them with its own texts in every site language, so a site built in one language and later switched to another under General is translated too;
- the assistant's Languages and the chat's Language, if they are still as they were set at launch. A Russian site has Russian and Ukrainian as the assistant's languages, the other sites have none, so the assistant answers in the visitor's language;
- the assistant text: Description, Instructions and Guardrails. On Mini, where you do not edit this text, it is written again in the new language. On Lite, Basic and Ultra it is too, as long as you have not written your own.
What stays as it is
- anything you renamed or rewrote yourself: your own name for the team, an inbox, the business hours or a rule, your own assistant name, your own assistant languages, your own chat language, your own rule descriptions;
- your own assistant text on Lite, Basic and Ultra. It stays exactly as you wrote it, and EPAV's text in the new language waits behind Restore our text in the assistant settings. The cabinet says so after the change;
- the greeting and the other texts of the chat: they already hold a line per language, see Live chat widget;
- the channels you added yourself, such as Telegram, WhatsApp or your own mailbox. Their rule to the assistant keeps your part of the name, and only its ending, such as "→ assistant", follows the new language;
- notifications that already arrived and lines already written in conversations.
When the assistant text follows later
If the card says that the assistant text switches to the new language after your site is updated, your site runs a version without this feature yet. Everything else is translated at once, and the update of your site to a newer version translates the assistant text too. You can update right away with the Update button in the Version card, see Updating your site.
Changing the language only in the panel
Admin > Workspace > General, Language changes only the panel language: the names and the assistant text stay in the previous language. To translate them too, pick the same language in the cabinet and press Change language. The language of the cabinet itself is a separate choice, the globe button at the top of the cabinet, see Your account and your site.