EPAV does not update your site without your consent. The cabinet shows which version your site runs and what is new; you update it with the Update button or let EPAV update it automatically. Without your consent EPAV updates a site only when support for its version has ended or when a security fix is out. The same steps with the labels of the Russian and English cabinet are in the setup guide: https://my.epavdesk.com/guide#s11.
Where you see the version
In the cabinet's Site section, the Version card shows the version at the top right, for example Version 2026.10.19. The version is the release date; a second release on the same day gets a number, for example 2026.10.21.2. On the latest version the card says You have the latest version. The card appears once your site is ready.
When a newer version is out
The card then says Version ... is available, lists what is new in every release between your version and the latest one, newest first, and names the day until which your version is supported: Your version is supported until .... A release that fixes a security problem is marked security fix.
Updating with the button
Press Update and confirm. The site restarts for 1-2 minutes: the panel and the chat on your website do not answer during that time. Before the update EPAV takes a copy of the site's database. The card follows the update by itself: Updating: taking a copy of the database., then Updating: installing the new version, the site is restarting., and a few minutes later Done: the site is updated to version .... While one update is running, a second one is not started.
If the update does not go through
If the new version does not start, the site goes back to the previous version by itself and keeps working. The card says The update did not go through, the site stayed on its previous version and works., and EPAV gets an email about it and looks into it.
Updating automatically
The Update automatically checkbox in the same card is off by default. With it on, EPAV installs new versions soon after they come out, without the button, with the same restart of 1-2 minutes and a copy of the database before every update.
How long a version is supported
A version is supported for 90 days after the next version comes out. The date is in the card. 14 days before it, EPAV sends an email to your sign-up address and the card shows a bar with the date. On that day EPAV updates your site to the latest version itself and then emails you what is new and the link to the documentation of your new version.
Security fixes
A release with a security fix is installed on every site below it right away, without the button and without waiting for the support period to end, one site after another, and EPAV emails you afterwards. EPAV does not release separate fixes for old versions, so such an update brings everything new since your version as well; the email lists it. While a security fix waits for your site, the card says so in a bar.
Copy of the database
Before every update, by the button, automatic or by EPAV, EPAV takes a copy of the site's database: conversations, contacts, the knowledge base and the settings. The last three such copies are kept.
Sites created from 25 October 2026 also get daily copies at EPAV's hosting provider, Railway, in addition to the copy before an update; each daily copy is kept for 6 days. They cover the database, the files attached to conversations and the data of the knowledge server.
If something is wrong after an update, write to support@epavdesk.com.
Documentation of your version
The help icons in the panel open the documentation of the version your site runs, at an address like https://my.epavdesk.com/docs/2026.10.21-abc1234/live-chat-widget: the documentation as it was for that version. If your version is not the latest, a bar at the top names the version and links to the latest documentation at https://docs.epavdesk.com and to the Version card. The card has two links: Documentation of your version opens the contents, and Download the documentation for your AI gives the whole documentation of your version as one Markdown file, for Claude, ChatGPT or another AI of yours to answer about your version. https://docs.epavdesk.com, the chat there and the EPAV bot always describe the latest version. On versions before 2026.10.21 the help icons open https://docs.epavdesk.com; the card links work on every version.
What is new in each version
Every release with its notes is listed in What's new.