Every release of EPAV Desk, newest first. The version of your site and the button to update it are in the cabinet's Site section, card Version; how updates work is in Updating your site. A release marked as a security fix is installed on every site below it right away.
2026.11.01
Released on 2026-11-01.
- The bot waits up to three minutes for the AI instead of one, so at peak times fewer conversations go to an agent.
- While the bot prepares a reply, a customer in the web chat, Telegram and WhatsApp reads «Please wait a little longer, we are about to reply.» every minute.
2026.10.31
Released on 2026-10-31.
- The timezone in general settings, teams and Telegram is picked from the full list, with search by city.
- In automation rules, a question mark icon next to Send reply and Add private note shows which variables you can put in the text.
- A link in a contact field in the conversation sidebar opens on click; editing moved to the pencil icon.
- The date filter now moves between months instead of jumping back to the current one.
- Auto assignment no longer gives a conversation to an agent who has just gone away, been disabled or left the team.
2026.10.29.3
Released on 2026-10-29.
- AI chat without agents: when a visitor asks for a person, a "Leave a request" button appears under the bot's answer if your request form is on.
2026.10.29.2
Released on 2026-10-29.
- The handoff messages after a failed call to your company system are translated into all languages.
2026.10.29
Released on 2026-10-29.
- Custom tools and ready-made actions: after a correct code the bot no longer asks for the code again or tells a verified customer the code is wrong.
- A "not found" answer from your API reaches the customer; if the bot still hands the conversation over, the agent's note shows the tool, the status code and the start of the answer.
- An order number, an email address or a code no longer switches the language of the bot's replies.
- Email verification by code no longer uses up the conversation's "Maximum replies".
2026.10.28
Released on 2026-10-28.
- On the Lite plan you can now edit the assistant's description, instructions and guardrails, as on Basic.
- The assistant form shows a validation error at once and moves you to the field.
2026.10.27.4
Released on 2026-10-27.
- The agent's AI helper tab in a conversation is called «AI helper» and explains right away what it does.
- The panel offers to turn on phone notifications, and the notice about a handed over conversation arrives at once.
- Before you hand a conversation back to the bot, the panel warns if the bot will reply to an unanswered message right away.
- On Mini, Lite and Basic you cannot add more agents than the plan has seats: the panel suggests a higher plan.
- Email connection: a broken encryption handshake no longer loses the clear reason for the error.
2026.10.27.3
Released on 2026-10-27.
- In «AI» → «Providers» our free model always stays at the bottom, and the hint explains the order: your own provider can go above the cloud AI of your plan.
2026.10.27.2
Released on 2026-10-27.
- The knowledge base is recalculated automatically: article headings no longer get a stray period, so the bot reads cleaner text.
2026.10.27
Released on 2026-10-27.
- Search in the help center and in the widget help tab puts first the article whose title contains your query.
- The «Connect your own AI» hint describes the new connection window in claude.ai.
- Your own AI connected to the knowledge base explains what it does in plain words.
2026.10.26.9
Released on 2026-10-27.
- Bot replies in Telegram, WhatsApp and email no longer get a stray period after a word in bold.
2026.10.26.8
Released on 2026-10-26.
- In «Connect your own AI» the «Disconnect» button disconnects the app again.
2026.10.26.7
Released on 2026-10-26.
- The email connection card is called «Gmail and other email».
2026.10.26.6
Released on 2026-10-26.
- Connecting Gmail is easier: the «Gmail and other email» card, examples at the fields, the right encryption is filled in, and a wrong one for the port is not saved.
- A new mailbox, Telegram or WhatsApp gets the bot at once: the rule to the assistant is added automatically.
- The bot does not answer emails that reached the mailbox before it was connected: they appear in the panel for an agent.
- New mailboxes are checked every minute; «Additional addresses» has an explanation with an example.
- An empty «My inbox» shows where to find conversations the bot handed to the team.
2026.10.26.5
Released on 2026-10-26.
- Many file uploads at once no longer overload the site: files are read in turn and written straight to disk.
- The visitor card shows the visitor's real address, not a Cloudflare one.
2026.10.26.4
Released on 2026-10-26.
- A site now takes up to three file uploads at a time, the next ones wait in a queue for up to 30 seconds, so a burst of files no longer brings the panel down.
2026.10.26.3
Released on 2026-10-26.
- Attached files no longer hold the site's memory after upload and download.
- The trial message about our email service is translated into all panel languages.
2026.10.26.2
Released on 2026-10-26.
- During the trial your own mailbox (Gmail or any with IMAP and SMTP) and your own SMTP2GO send email to anyone; until payment only our email service is closed.
2026.10.26
Released on 2026-10-26.
- On the Mini plan there is one assistant: the New assistant button is closed, with a hint to move to Lite. On Lite and above you can add assistants without a limit.
2026.10.25
Released on 2026-10-25.
- On Mini, Lite and Basic the knowledge base and file storage now have a firm limit: the plan limit plus 10%. Above it, new articles do not reach the assistant and your team cannot upload files until space is freed or a higher plan is chosen.
- Messages and files from your customers arrive as before.
- The knowledge base page shows when the knowledge base of your plan is full.
2026.10.23
Released on 2026-10-23.
- Security: customer text and assistant replies no longer pull conversation data, even with curly braces in them; signing out of the panel takes the button, another website cannot sign an agent out.
- The panel is on libredesk 2.9.0: a System theme option, the customer card shows all their conversations and the country on every channel, and customers can be found by name.
- Email: SMTP without sign-in, subjects and names in Cyrillic and other encodings arrive readable, outgoing templates are checked on save, and Reset to default gives a ready template in your site language.
- Proactive messages no longer pop up after the visitor has moved to another page, and business hours past midnight count.
- Dates in admin tables follow the panel language; invitation and password reset emails have a new layout with your site name.
2026.10.22
Released on 2026-10-23.
- The help icons in the panel open the documentation of your version.
- During the trial, emails go only to your own addresses; the limit is lifted after payment.
- After you change the address of an AI provider or a tool, enter its key and headers again: they are not sent to the new address.
- If your AI provider stops accepting your key, the bot answers with our free model for up to 72 hours. Replies may come slower, and a customer who has waited 20 seconds first sees a request to wait a little longer.
2026.10.19
Released on 2026-10-19.
- The bot can add links to Help Center articles to its answers: the «Include article references» switch in the assistant settings.
- A full answer of the bot ends with a question like «Did that help?» with buttons.
- Email inboxes have extra addresses, and the bot sees a request from your website form as coming from the shopper, not from noreply.
- Changing the site language translates the assistant text too, and importing website pages takes in more text.
- The email and push about a request from your website form carry the request text and the contact; a refreshed panel look.
2026.10.17
Released on 2026-10-17.
- An agent's reply takes the conversation over from the bot, and the bot no longer presents the agent's words as its own.
- The handoff to your CRM carries the shopper's question and a link to the conversation.
- Service lines in conversations, dates and the handoff note follow the panel language.
- AI admins get a notice with the reason when the model refuses or the free model limit runs out.