EPAV Desk documentation
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Getting started
Sign up, get your support site, sign in, choose a plan and take the first steps.
5 articlesChannels
Where your customers reach you, from the chat on your website to Telegram, WhatsApp and email, and how each channel gets the AI assistant.
9 articlesAI assistant
How the AI assistant answers customers, hands conversations to your team, which models it runs on and how to extend it with your own tools and AI apps.
8 articlesKnowledge base
What the bot answers from, how to fill it with articles, files, websites and Confluence, and how to run a public help center.
7 articlesAgents and teams
Add colleagues and teams, give them roles, keep them informed, watch the queue and run it with automations, macros, tags, SLA policies and email templates.
7 articlesIntegrations
Connect EPAV Desk to your own systems with webhooks, the REST API, context links and single sign-on.
5 articlesData and security
Where your data is stored, which services process it, and the open-source license of the platform.
2 articles